Illustration of MSME Seller (Photo: Zoyalink)
This phenomenon shows that the way people make transactions is changing. Many people find it more practical to pay using a cellphone rather than having to carry cash or look for change.
These changes make business actors adapt. Providing digital payments is now no longer just about keeping up with technological developments, but is also part of customer service.
For consumers, the payment process becomes faster and simpler. Meanwhile, for business actors, transactions can take place more efficiently without having to bother preparing change or calculating large amounts of change.
On the other hand, digital payments also help record transactions more neatly. Many business people admit that it is easier to view income history because all transactions are recorded automatically.
Even so, cash has certainly not been completely abandoned. There are still many customers who choose to pay directly using physical money. Therefore, most business actors choose to provide both payment methods so that all customers still feel comfortable.
Looking at developments, digital payments are likely to be used more frequently in the next few years. Moreover, the use of smartphones and digital financial services also continues to increase from time to time.
What do you think?
Do you now pay more often using a digital wallet or are you still comfortable carrying cash when shopping?
